Client privacy details

Who controls your client information

Your makeup artist decides what information they collect from you, why they need it, and how long they keep it. In privacy terms, your artist is usually the data controller for the client record they maintain in MUA Studio.

MUA Studio provides the software that stores, organizes, and sends information for that artist. We process client information on the artist's behalf so the Service can support appointments, client communication, payment links, documents, and business records.

What information may be stored

The exact details depend on what your artist asks for and which features they use. Client information may include:

• Contact details, such as your name, email address, and phone number.
• Appointment details, such as booking time, location, selected services, and notes needed to prepare for the appointment.
• Intake form responses or consultation details you choose to provide.
• Session notes, product usage notes, photos, contracts, invoices, payment status, and message history related to your appointment or service.

Who can see it

Your client information is isolated to the MUA Studio account that stores it. Other MUA Studio users cannot browse or search your client record.

MUA Studio team access is limited to what is necessary to operate the Service, provide support, investigate security issues, comply with law, or help with a request from the artist who controls the record.

How it is used

Client information is used to support the services your artist provides, such as preparing for appointments, managing bookings, sending reminders, creating invoices, processing supported payments, sharing contracts, and keeping business records.

We do not sell client information. We do not use client records for advertising profiles. We do not share one artist's client list with another artist.

When third-party services are involved

If your artist uses optional features, necessary details may be sent to trusted service providers. For example, payment details may be handled by Stripe, emails may be sent through an email delivery provider, messages may be delivered through WhatsApp if enabled by the artist, and contracts may be handled through an e-signature provider.

Payment card and bank details are collected by the payment provider, not by MUA Studio.

Security and retention

MUA Studio uses encryption in transit, secure hosting, and account-level access controls to protect client information. No online service can promise perfect security, but we design the Service around clear account boundaries and limited access.

Client records are usually kept for as long as the artist keeps the record or needs it for their business. When an artist deletes a client record or closes their account, we delete the related client information according to our Privacy Policy, except where limited retention is required for legal, tax, security, or dispute reasons.

Your privacy choices

If you want to see, correct, export, or delete information your artist stores about you, start by contacting your artist. They control the client record and can make changes directly in MUA Studio.

If you cannot reach your artist, or if your request is about MUA Studio's own handling of client information, email privacy@muastudio.co. We may need to verify your identity and coordinate with the artist who controls the record before taking action.