Terms of Use

Last updated: April 20, 2026

1. Acceptance of Terms

By accessing or using MUA Studio (the "Service"), you agree to be bound by these Terms of Use ("Terms"). If you do not agree to these Terms, do not use the Service. These Terms constitute a legally binding agreement between you and MUA Studio ("we," "our," or "us").

2. Description of Service

MUA Studio is a business management platform designed for professional makeup artists. The Service provides tools for client management (including skin profiles and safety notes), booking and scheduling (including self-service and group bookings), kit and product inventory with PAO expiry tracking, invoicing, portfolio management, client messaging, contract signing, and optional online payment acceptance. The Service is provided on a subscription basis with free and paid tiers.

3. Account Registration

To use the Service, you must create an account. You agree to:

• Provide accurate and complete registration information.
• Keep your account credentials secure and confidential.
• Notify us immediately of any unauthorized use of your account.
• Accept responsibility for all activity under your account.

You must be at least 16 years old to create an account.

4. Acceptable Use

You agree to use the Service only for lawful purposes related to managing your makeup artistry business. You may not:

• Use the Service for any illegal or unauthorized purpose.
• Attempt to gain unauthorized access to the Service or its systems.
• Upload malicious code, viruses, or harmful content.
• Interfere with or disrupt the Service or its infrastructure.
• Resell, sublicense, or redistribute the Service without our written consent.
• Scrape, harvest, or collect data from the Service by automated means.

5. Your Data

You retain ownership of all data you enter into the Service, including client records, bookings, invoices, and portfolio images ("Your Data"). By using the Service, you grant us a limited license to store, process, and display Your Data solely to provide the Service to you.

You are responsible for the accuracy and legality of Your Data, including obtaining any necessary consent from your clients for storing their personal information (such as allergy data and skin profiles).

5.1 Community Product Contributions

The Service includes a Community Product Database where users can contribute product information (name, brand, category, shade, barcode, PAO, and photos) that is shared with all other users. When you contribute product data to the Community Product Database, you:

• Grant MUA Studio a perpetual, worldwide, royalty-free license to store, display, modify, and share your contributed product data with other users of the Service.
• Represent that the product information you contribute is accurate to the best of your knowledge.
• Understand that your contributions may be verified, modified, or flagged by other users through the community moderation process.
• Acknowledge that while your identity as a contributor is kept private, your contribution count and tier badge are visible on your profile.

Community product contributions are separate from Your Data (private business records). Sharing product information with the community is enabled by default but can be disabled on a per-product basis. You may not submit false, misleading, or spam content to the Community Product Database.

6. Subscription and Payments

MUA Studio offers a free tier with limited features and paid subscription tiers (Pro and Business) with additional capabilities. Paid subscriptions are available on a monthly or annual basis.

6.1 Apple App Store Subscriptions

Subscriptions purchased through the Apple App Store are governed by Apple's Licensed Application End User License Agreement (EULA). By subscribing, you also agree to Apple's terms, which take precedence over these Terms for matters related to billing, payment processing, and subscription management.

• Billing: Payment is charged to your Apple ID account at confirmation of purchase. Subscriptions automatically renew unless auto-renewal is turned off at least 24 hours before the end of the current billing period.
• Renewal: Your account is charged for renewal within 24 hours prior to the end of the current period at the rate of the selected plan.
• Managing subscriptions: You can manage or cancel your subscription at any time through your Apple ID account settings. Cancellation takes effect at the end of the current billing period.
• Free trials and promotional offers: If offered, any unused portion of a free trial or promotional period is forfeited when you purchase a subscription.
• Price changes: Prices may change with 30 days' notice. Apple will notify you of any price increase before your subscription renews at the new rate.
• Refunds: Refund requests for App Store purchases must be directed to Apple in accordance with their refund policies.

6.2 General Subscription Terms

• Free tier: Available with limited features as described on our pricing page. No payment required.
• Feature access: Upon cancellation or expiry of a paid subscription, your account reverts to the free tier. Your data is retained but access to paid features is restricted until you resubscribe.

7. Online Payments (Stripe Connect)

MUA Studio lets you accept payments from your clients through Stripe Connect. To use this feature you must create and connect a Stripe account. Your relationship with Stripe is governed by the Stripe Services Agreement and the Stripe Connected Account Agreement.

• Platform fee: When you accept a payment through Stripe Connect, we deduct a platform fee from each charge before the net amount is settled to your Stripe account. The platform fee is — of the charge on the Free tier, — on the Pro tier, and — on the Business tier. Current rates are always reflected on this page and may change with at least 30 days' notice. If the rates above display as a dash, they will load momentarily; if they fail to load, refer to your in-app subscription screen for the current rate.
• Stripe processing fees: Stripe's own payment-processing fees are separate from our platform fee and are charged by Stripe directly. Those fees are governed by your agreement with Stripe.
• Settlement: Funds are held and disbursed by Stripe, not by MUA Studio. We do not hold client funds.
• Refunds and disputes: You are solely responsible for honoring refund requests, handling chargebacks and disputes, and complying with consumer-protection laws applicable to your business. Platform fees deducted on refunded or disputed transactions are handled in accordance with Stripe's standard rules.
• Taxes: You are solely responsible for determining, collecting, reporting, and remitting any taxes on sales to your clients. If you enable automatic tax calculation via Stripe Tax, you acknowledge that the calculation is provided on an as-is basis and you remain responsible for tax compliance.
• Prohibited use: You may only accept payments for services and products you are authorized to sell. You may not use Stripe Connect through the Service in any manner prohibited by Stripe's acceptable-use policies.

8. Client Messaging (Email and WhatsApp)

The Service can send messages to your clients on your behalf — including booking confirmations, reminders, invoice links, and payment receipts — by email and, if enabled, via the WhatsApp Business Cloud API.

• Your responsibility: You represent that you have obtained all consents required by applicable law (including anti-spam and telemarketing laws such as CAN-SPAM, CASL, GDPR/ePrivacy, and TCPA) before providing a client's contact details to the Service or triggering a message to that client.
• Opt-out: You are responsible for honoring any opt-out or unsubscribe requests from your clients. You must not use the Service to send messages to clients who have withdrawn consent.
• WhatsApp policies: WhatsApp messaging is subject to Meta's WhatsApp Business terms and messaging policies. Violations may result in suspension of your messaging ability by Meta.
• Content: You are solely responsible for the content of messages sent through the Service. You may not use the Service to send unlawful, harassing, or deceptive messages.

9. Contracts and E-Signatures

The Service integrates with DocuSeal to let you send contracts to your clients for electronic signature. You are solely responsible for the content, accuracy, and legal enforceability of any contract you send. MUA Studio is not a party to contracts between you and your clients and provides no legal advice. Signed documents are stored by DocuSeal; use of DocuSeal is subject to DocuSeal's terms.

10. Intellectual Property

The Service, including its design, code, branding, and documentation, is owned by MUA Studio and protected by intellectual property laws. You may not copy, modify, distribute, or reverse-engineer any part of the Service.

Portfolio images and other creative content you upload remain your intellectual property. We claim no ownership over Your Data.

11. Third-Party Services

The Service integrates with third-party services, including Stripe (payments), the WhatsApp Business Cloud API (messaging), DocuSeal (e-signature), Google Calendar (calendar sync), and Apple (App Store subscriptions and push notifications). Your use of these integrations is subject to the respective third party's terms and privacy policies. We are not responsible for the acts or omissions of third-party services, and their continued availability through the Service is not guaranteed.

12. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access to the Service. We may perform scheduled maintenance, and the Service may be temporarily unavailable due to factors beyond our control. We will provide reasonable notice of planned downtime when possible.

13. Limitation of Liability

To the maximum extent permitted by law:

• The Service is provided "as is" without warranties of any kind, express or implied.
• We are not liable for any indirect, incidental, special, consequential, or punitive damages.
• Our total liability shall not exceed the amount you paid for the Service in the 12 months preceding the claim.
• We are not liable for any loss of data, revenue, or business opportunities arising from your use of the Service.

14. Indemnification

You agree to indemnify and hold harmless MUA Studio and its team from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, your violation of any third party's rights, or your handling of client data or client communications (including claims brought by your clients against us).

15. Termination

We may suspend or terminate your access to the Service if you violate these Terms or engage in conduct that is harmful to other users or to us. Upon termination:

• Your right to use the Service ceases immediately.
• You may request export of Your Data within 30 days of termination.
• After 30 days, we may delete Your Data in accordance with our Privacy Policy.

16. Governing Law

These Terms are governed by the laws of the Province of British Columbia, Canada, without regard to conflict of law principles. Any disputes shall be resolved in the courts located in Vancouver, British Columbia.

17. Changes to These Terms

We may modify these Terms at any time. Material changes will be communicated via email or in-app notification at least 30 days before taking effect. Continued use of the Service after changes constitutes acceptance of the updated Terms.

18. Contact

For questions about these Terms, contact us:

• Email: legal@muastudio.co